Privacy Policy
Last updated: 21 October 2026
This policy explains what information Smack collects when you use eatsmack.com, the Smack app and the Smack Team app, and what we do with it. If you have a question about your information, email info@eatsmack.com.
What we collect when you order
- Your name and mobile number, so we can prepare your order and contact you about it.
- Your delivery address (area, street, house number, a nearby landmark and any delivery instructions), for delivery orders only.
- A map location, only if you choose to drop a pin or share your current location at checkout. It is saved with that delivery order so the rider can find you, and is shown only to our staff and the rider assigned to your order. Sharing it is optional.
- Your table number, for dine-in orders only.
- Your email address, only if you choose to give it. We use it to send your receipt. We send offers only if you tick the box asking for them.
- What you ordered, any note you add, the total and the time.
- Your internet address (IP), to stop fake and repeated orders and repeated attempts to look up orders.
We do not take card or bank details. Orders are paid in cash on delivery, at pickup or at the counter.
What stays on your device
The website and the app remember your cart, your last delivery details (including a map pin, if you placed one) and your recent order numbers on your own phone or computer, so you can reorder and track an order. You can clear this at any time by clearing the site data in your browser or removing the app.
Team accounts
People who work at Smack sign in to the Smack Team app and the management pages with an account created by management. For these accounts we keep the name, email address and a protected (hashed) password, plus a record of the work they enter, such as orders handled and expenses logged. Receipt photos added by team members are stored on our server and shown only to the team.
How we use your information
- To prepare, deliver and track your order, and to contact you about it. You can find your open orders on the tracking page with the mobile number and first name you ordered with.
- To email your receipt, if you gave an email address.
- To send offers by email, only if you asked for them. Every such email lets you unsubscribe.
- To keep sales records and to prevent misuse of online ordering.
We do not sell your information, and we do not use it for advertising by other companies. We do not use tracking or analytics tools from other companies in the website or the apps. The pages load their lettering from Google Fonts, and the delivery map loads its map pictures from OpenStreetMap, which means those services receive a request from your device when a page or the map opens.
Who we share it with
Your order details are seen by Smack staff and, for delivery orders, by the rider who brings your order. Our website and email are hosted by service providers who store this information on our behalf. We share information with the authorities only when the law requires it.
How long we keep it
We keep order records for as long as we need them for our accounts and legal duties. If you ask us to delete your details, we remove or anonymise them unless we are required to keep them.
Your choices
- Ask for a copy of the information we hold about you, or ask us to correct or delete it, by emailing info@eatsmack.com from the email address or with the mobile number you ordered with.
- Stop offer emails at any time using the unsubscribe link or by emailing us.
- Team members can ask management to remove their account.
Children
Our website and apps are for general use and are not directed at children. We do not knowingly collect information from children without a parent or guardian.
Changes
If we change this policy, we will post the new version on this page and update the date at the top.
Contact
Smack · eatsmack.com · info@eatsmack.com